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Why Implement a VitalSigns®
Assessment?
Before launching a training initiative, it makes sense to ask: Where
are we now? Which skills are mission-critical? Is everyone on the
same page?
 Benefits
and Advantages
The VitalSigns® front-end assessment can provide answers to these
questions. With results collected in as little as 48 hours, these
web-based assessment tools provide:
- insight into areas of strength and concern
- involvement of both individuals and managers to create a consensus
- focus on the most important issues to guide instructors, coaches,
and decision makers
What Makes VitalSigns® Different?
Most conventional assessments use some type of self evaluation—a
method vulnerable to personal bias and exaggeration. VitalSigns®
is fundamentally different in three important ways:
Objectivity: VitalSigns® moves the
spotlight away from an individual's sensitive ego and toward something
more objective and observable—customer behavior. In sales,
support, service, and management roles, what the customer does
is the ultimate indicator of a person's competence.
Context: VitalSigns® is scenario-based.
Questions are introduced within the context of a familiar customer
situation, rather than as vague, stand-alone concepts.
Simplicity: VitalSigns® uses everyday
language so participants can focus on the issues without prior
knowledge of Acclivus terms and principles.
Outcomes of a VitalSigns® Assessment
A VitalSigns assessment yields the greatest benefits when
the output is combined with additional sources of insight,
such as your in-house performance evaluations and interviews
with people in the field.
The VitalSigns® assessment report includes:
- executive summary
- ranking of mission-critical skills
- comparisons to a minimum standard of performance
- requests for support from individuals in
the field
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| Minimum
Requirements
- executive sponsorship
- implementation of an Acclivus
solution
- internet access of 28.8K BPS
or faster
- Microsoft Internet Explorer
or Netscape Communicator
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VitalSigns® Options
Acclivus VitalSigns® assessments are currently available for the
following areas of focus:
| Individual VitalSigns® Modules |
Additional VitalSigns® Options |
- Prospecting Skills
- Consultative Selling Skills
- Presentation Skills
- Negotiation Skills
- Service Skills
- Manager Coaching Skills
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- VitalSigns® Comprehensive Skills Survey
- S3 Alignment® Survey
- VitalSigns® 360
- multi-rater
- individual reports
- comparisons to manager, peers, team, and company
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