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Benefits and Advantages: Why R³ transACTION™?

  • take a consultative approach in a high-pressure environment where success depends on qualifying and closing in minutes, not days
  • thoroughly qualify the sales opportunity in less time
  • effectively manage customer resistance
  • differentiate product based on value, not price or giveaways
  • establish stronger long–term customer relationships

Target Audience: R³ transACTION is for salespeople who spend their workdays taking or making dozens of phone calls or greeting shoppers who walk into the store.

Performance Objectives: R³ transACTION enables professionals to:

  • open each sales transaction in a way that establishes a positive tone and productive direction for the call
  • take charge of the call and guide the sales dialogue
  • identify relevant and significant customer needs
  • make recommendations that increase both the potential and the probability of a sale
  • gain customer commitment, as appropriate, and close each call with a mutual plan for future action

Program Delivery:

  • length: one and one-half days
  • participants: 12 to 20 per session
  • languages:
    • English
    • French
    • Portuguese
  • delivery: instructor-led, video modeling, discussion, skill application, feedback
  • reinforcement: 40-day follow through program
  • advanced: Part II: Mastery session (one day)

Consulting Services:

  • VitalSigns®: initial assessment of critical negotiation skills
  • PulseCheckSM: post-program measurement application and results
  • Bottom-Line Tracking: tracking of the financial impact, ROI, etc.

Clients: Who has implemented R³ transACTION?
Dell, Rogers Communications, SBC

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