Benefits and Advantages: Why R³ transACTION™?

• take a consultative approach in a high-pressure environment where success depends on qualifying and closing in minutes, not days
• thoroughly qualify the sales opportunity in less time
• effectively manage customer resistance
• differentiate product based on value, not price or giveaways
• establish stronger long–term customer relationships

Target Audience: R³ transACTION is for salespeople who spend their workdays taking or making dozens of phone calls or greeting shoppers who walk into the store.

Performance Objectives: R³ transACTION enables professionals to:

• open each sales transaction in a way that establishes a positive tone and productive direction for the call
• take charge of the call and guide the sales dialogue
• identify relevant and significant customer needs
• make recommendations that increase both the potential and the probability of a sale
• gain customer commitment, as appropriate, and close each call with a mutual plan for future action

Program Delivery:

• length: one and one-half days
• participants: 12 to 20 per session
• languages:
  • English
  • French
  • Portuguese
• delivery: instructor-led, video modeling, discussion, skill application, feedback
• reinforcement: 40-day follow through program
• advanced: Part II: Mastery session (one day)

Consulting Services:

• VitalSigns^®: initial assessment of critical negotiation skills
• PulseCheck^SM: post-program measurement application and results
• Bottom-Line Tracking: tracking of the financial impact, ROI, etc.

Clients: Who has implemented R³ transACTION?
Dell, Rogers Communications, SBC