R3 Service® enables service professionals to take communications with customers to a new level. The skills, techniques and approaches provide a framework for interfacing with customers in field or call center service environments. Participants focus on achieving optimal results with product and service solutions and thereby developing stronger relationships and ongoing profitable revenue.
R3 INTERACTION® is intended for retail sales and call centers. Participants learn and apply the principles and skills required to protect and strengthen relationships, results, and revenue—after the sale. The R3 INTERACTION philosophy includes the belief that relationships can be made stronger through the process of effectively managing customer dissatisfaction and disappointment.